FAQ

Questions?...We've got the answers...

What is the grace period for delivery? EG does not adopt a policy for grace periods on deliveries. The due dates on purchase orders reflect on dock dates and take transit (as authorized) into consideration.

How do I get a copy of the "M-Specs" indicated on the blueprints? M-Specs.

At what point are tooling charges authorized for payment? A First Article generated by the respective tooling validates tooling. Once the FA is accepted by QA, the tooling charge will be authorized for payment.

What's Electro-Graph's policy on product to specification versus functionality? If product if found to be out of specification, we will generally **review the product for the following causes:

* Manufacturing Restraints * Design Considerations * Identified Price Drivers

** Review the does not guarantee EG's ability to revise a specification.

Will you accept an over shipment? This is dependent on the value of the order and should be addressed on a case-by-case basis. (Hardware is typically +/- 10% with a value under $25.00)

Who do I contact with a problem? EG maintains an "open door" policy. We recommend that all supplier questions be coordinated through the Purchasing Agent in order to gain maximum benefit.

How do I handle a revision change when I have an order in process? EG will honor any work done in accordance with the requirements. Depending on the nature of the revision and the point in manufacturing the revision is submitted, we may ask for the supplier to make the appropriate modifications or choose to make them in-house. An amended purchase order will be submitted in support of such activity.

What's the difference between a blanket purchase order and an "as need" contract? Blanket orders have a specific delivery schedule, and contracts indicate a generally anticipated schedule with the flexibility to bring in or push out deliveries, according to demand. CONTRACT GUIDELINES.

Why is delivery weighted as 50% of overall performance? Our internal planning system is completely dependent upon accurate information received from our suppliers. Under-budgeting transit time or ship dates can effect planning, our shop/production schedule, and ultimately, our customers. 

What constitutes a "non-conformance"? A "Non-Conformance Report" is issued when a product is not to print either by the dimensional or finish requirements, when the supplier does not communicate a late delivery, or if the change in the delivery schedule compromises the ship date of a customer order.

The purpose of the "Non-Conformance Report" is to identify the cause and root cause behind the non-conformance, and to prompt a corrective action to eliminate recurrence. Although Non-Conformance reports directly impacts Supplier Performance Evaluation reports, the intent is to promote communication.

What is the difference between a Non-Conformances (NCR) & Corrective Action Request (CAR)? Our traditional method of creating Supplier Corrective Action Request (SCARs) has been changed in the following manner: When a rejection occurs, a NCR is generated documenting the discrepancy. The EG Purchasing Dept. will contact the respective supplier and coordinate any activities the rejection may prompt (i.e. replacement, rescheduling, etc...). Think of the NCR as "points on a trend-chart". No official response is required from the supplier. However, a proactive review is encouraged. Once a trend is established of the discrepancy, a CAR will result. Trends will be reviewed for the severity of the discrepancy whether volume related, gross error, ect... An official response will be required for a CAR. We think this change promotes a more positive interaction between our companies. The method in which a supplier's total performance is reviewed has not changed.

NEW  Can I make product to a print identified as Quotation Only? Prints marked QUOTATION ONLY DO NOT MANUFACTURE, are strictly for the purpose of obtaining a preliminary quote. These prints are not approved for production. If a supplier chooses to produce parts under these circumstances, they do so at their own risk. Suppliers are strongly encouraged to compare the preliminary print for quotation against the approved print released for production. Initial release is not controlled in the print revision block until a first run is introduced.

NEW  What documents are rquired for validation orders (first time runs)? Typically, a Certificate of Conformance is an acceptable document. However, for validation orders, we require copies of the original material certs and a separate document detailing the certification of any process related services.

How do I know how well I am doing? Supplier Performance analysis reports will be sent out as the end of each calendar year. However, if you would like a report in the interim, you can request a copy. SUPPLIER PERFORMANCE EVALUATION REQUEST.